HERE WHEN IT MATTERS

Claims support

Get help understanding how to report an incident and what you may need for a claim. Start with your safety, then your policy’s reporting instructions.

YOUR FIRST STEPS

What to do when an incident happens

Put safety first

Move to safety if you can. Seek urgent assistance when needed. This website is not an emergency reporting service.

Check your policy instructions

Notify the issuing insurer using the claims contact and timeframe in your policy. Don’t wait for a website response if a reporting deadline applies.

Keep the relevant details

Have your policy number, incident date and a brief description ready. Keep supporting records for your insurer, and ask which documents are required.

Need help finding your next step?

Contact Parisol for guidance. A website enquiry is a request for support and does not formally lodge a claim with your insurer.